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osTicket: A modern tool for customer service

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The success of any business depends on effective and efficient customer service. In the era of high expectations from users, modern companies should use advanced tools to ensure efficient communication with the recipients of their services and goods. The osTicket software available from netart.com stands out against this background. It is a proven and popular tool designed to support service departments in companies and institutions. Comprehensive customer service osTicket is a comprehensive solution that enables effective communication with customers in particular for managing requests and tasks. osTicket, offered by netart.com, is ready to go as soon as it is activated. Thanks to its immediate availability, companies and institutions that want to use it can quickly deploy it in production. In doing so, they do not have to bear the costs of hardware, installation and subsequent maintenance.  Speed of implementation Introducing osTicket as a tool in a company not only results in an improved customer experience, but also represents an excellent investment. The software is user-friendly for both users and the companies that use it. With features such as process automation, intelligent assignment of requests or support for multi-channel communication, osTicket enables higher levels of efficiency and satisfaction among company customers, regardless of industry. This is helped, for example, by the automatic delegation of messages to specific employees or teams. The monitoring of progress in resolving tickets itself is done through the statuses given to them. With their help, the company can easily verify assumptions related to the support process. With features such as process automation, intelligent ticket assignment and multi-channel communication support, osTicket enables companies to achieve higher levels of efficiency and customer satisfaction. The alert system built into osTicket enables employees to receive information about new requests. This has a positive impact on the speed of responses. Security One of osTicket’s key strengths is its security. In an era of increasing cybercrime threats, data security is a priority for any organisation. osTicket offers advanced security mechanisms that protect the confidentiality and integrity of data. It has an access control option so that employees handling specific areas can only view the information to which they are entitled. Launch osTicket at netart.com and stay ahead of the competition Implementing osTicket in your company means not only improving your customer service, but also investing in the future. Using modern software means applying best practices in the area of service. It makes it easy to stay ahead of the competition. That is why osTicket is the perfect choice for companies that want to be better than others. Secure, modern and easy to use – osTicket is an indispensable tool for any organisation that aims to have the best possible relationship with its customers.

Cloud Mail, Mail

Take advantage of ASP.NET and .NET Core with SQL Express Server

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When you choose a VPS at netart.com, you can install a Windows Server operating system on it. By doing so, you gain access to popular and widely used development frameworks such as ASP.NET and .NET Core. Combining them with SQL Express database, available at netart.com in the Software as a Service model, you will create modern and fast applications to meet all the business needs of your organization. What is ASP.NET? ASP.NET is a Microsoft-developed platform that allows building dynamic websites and web applications. It provides support for HTML5, CSS and JavaScript, which are highly scalable. It allows the use of many programming languages, which are included in the framework (for example, Visual Basic or C#). The user has at his disposal a sizable database of libraries covering the components needed for application development. The platform additionally provides caching, so that code that is frequently called by users can be stored for reuse, without the need to recompile it. Other advantages of ASP.NET include: Using ASP.NET technology allows for efficient memory management, increased application security and ease of use. The whole thing runs in a Windows environment that is familiar to developers. Websites and web applications created using ASP.NET run very fast. This is due to the fact that once compiled, the code stored in memory can be used any number of times. ASP.NET is a platform available in an open source model, and applications can be edited using Microsoft’s developer text editors or Visual Studio software. Efficiency in development translates into lower development costs. What is .NET Core? .NET Core is a development tool from Microsoft available in an open source model. It allows you to develop cross-platform applications. The main advantages of .NET Core include:  .NET Core is continuously developed by a large community of users. It can be seamlessly customized to meet the requirements of individual projects. It allows the use of different architectures, operating systems and servers (for example, IIS, Apache or Ngnix).  ORDER VPS WITH WINDOWS SERVER What is SQL Express? SQL Express is a relational database server, available from netart.com in a SaaS model. It uses a proprietary implementation of the SQL query language, Transact-SQL. With it, it has extended capabilities, including variable declaration, exception handling and stored procedure. SQL Express features a high level of security. It is a server that is often used for storing sensitive information, such as customers’ personal information or credit card numbers, for example. Among the advanced security features of SQL Express server is Always Encrypted technology. It allows encrypted data to be updated without having to decrypt it. The system also allows so-called transparent encryption of information. The ability to use the TLS protocol for communication between SQL Express and applications further enhances data security. SQL Express advantages: ORDER SAAS SQL EXPRESS netart.com services for your applications In a world where speed, security and scalability are the main elements, having knowledge and experience in the area of ASP.NET and .NET Core becomes an asset for any aspiring developer. The indicated web frameworks can be run on the Windows Server Standard VPS servers offered by netart.com. Using them with the SaaS SQL Express service creates an excellent technology set. The flexibility of the solutions offered by netart.com allows their users to develop projects at the highest level. By combining ASP.NET and .NET Core with SQL Express database, scalable, secure and powerful web applications can be created to support various business needs. Offering high-speed VPS servers and SaaS solutions means that by choosing netart.com, you can focus on building and developing software, without having to invest and deal with infrastructure.

Cloud Mail, Mail

SaaS Cloud Mail is an irreplaceable assistant in business

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Effective communication and task management are key today, not only in business. Traditional email tools often fail to keep up with the growing needs of companies. SaaS Cloud Mail software from netart.com is an innovative application that combines the functions of webmail, calendar, and task manager. It provides easy and secure correspondence and work organization, regardless of location and device. Find out why users choose SaaS Cloud Mail for their companies. Protection and security of your mail SaaS Cloud Mail provides complete security in handling electronic correspondence. The connection to the application is protected by an SSL certificate guaranteeing encrypted data transfer. The application interface automatically adapts to the browser in which it is launched. Thanks to this, Cloud Mail can be used on any device with an installed program for viewing WWW pages and Internet access. Cloud Mail service, thanks to hardware firewalls, is protected in real time against external threats, such as DDoS attacks. The solutions used guarantee the security of transmitted information. Like other services in the SaaS model, Cloud Mail is launched in a high-availability cloud computing environment. An automatic monitoring system ensures that the resources required for its operation are guaranteed, ensuring load balancing across the entire server cluster while maintaining the continuity of each service. Calendar and tasks Cloud Mail makes it easy to organize your work and manage your time. The Calendar module and task management help you schedule meetings and track project progress. Additional options, such as automatic signature in messages, make work even more efficient. Cloud Mail in your company, you can forget about sticking yellow notes on your monitor or a paper calendar. With the SaaS Cloud Mail service is easy to add new meetings, create descriptions for them, organize them according to their nature, or set event reminders for invited participants. And that’s just a fraction of the possibilities of SaaS Cloud Mail! Versatility and efficiency SaaS Cloud Mail from netart.com is the perfect solution for companies that value versatility and efficiency. Thanks to the application, the user gains not only access to secure correspondence, but also advanced organizational functions that make everyday work easier. Mobility, intuitive interface and automatic updates mean that you do not have to worry about technical issues – everything is ready to use immediately after logging in. Choosing services in the SaaS model, which are provided by netart.com, allows you to save time and costs, eliminating the need to invest in additional IT infrastructure.

Domain

Make your website billion times more secure with an ECDSA SSL certificate

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ECDSA SSL certificates are a breakthrough in website security. By using a smaller key size, they improve website performance, while reducing the burden placed on a website’s hosting service. Billion times more secure than RSA SSL certificates, they are particularly recommended to online businesses, large organizations or public bodies. If you are currently using another type of certificate, replace it with the netartSSL Premium ECDSA certificate as soon as possible. Ensure all your websites are safe and secure After logging in to CloudHosting Panel you can check whether connections with all your sites are encrypted. From the WWW and FTP menu, choose SSL Certificates, and then make sure that the list of domain names without the SSL certificate protection is empty. If it contains any Internet addresses, click ‘Activate SSL certificate’ next to a domain name. In a few seconds the netartSSL Premium certificate with ECDSA encryption will be enabled for this domain name. Is the connection with a website encrypted? If you want to check whether the connection with a currently visited web page is encrypted, simply look at the web browser’s address bar. If you can see a padlock symbol or https:// instead of http://, you are using a secure connection on which no one can eavesdrop. If you click the padlock, you can also verify who issued the certificate, for which website, and when it expires. The ECDSA algorithm and its advantages Two types of SSL certificates are commonly used on the Internet today: RSA and ECDSA. To determine the stronger of these types, scientists simulated long-term attacks designed to compromise these security measures. For both the algorithms it was observed that if a longer key was used, more time was needed to break it. However, a significant difference between RSA and ECDSA was revealed: a much shorter ECDSA key, as opposed to an RSA key, requires many times longer period to break. In addition, a longer ECDSA key did not increase the load placed on server resources. For these reasons, ECDSA was chosen as a natural RSA’s successor.  What does this mean for website owners? If you are using netartSSL Premium ECDSA certificates, you can be sure that a higher level of security will not compromise your website’s performance, as would be the case with RSA. What should be emphasized is that ECDSA certificates already conform to government data security standards published by public bodies such as the National Security Agency (the U.S.) and the Federal Office for Information Security (Germany), and they also comply with current industry requirements. netartSSL Premium certificates with ECDSA encryption The netartSSL Premium certificate with ECDSA P-384 encryption ensure a security level of up to 7680 bits, while commercially available RSA certificates offer a security level of only 2048 bits. To illustrate how much additional protection is provided by the netartSSL Premium certificate, let us assume that a 2048-bit RSA key is a grain of sand. For such proportions, the security level of the ECDSA P-384 key based on the elliptic curve cryptography will amount to more than the number of grains of sand on Earth! The difference is therefore quite noticeable at first sight. Replace your current certificate with an ECDSA certificate If you are selling goods online, publish a large blog, or manage a complex portal, you should make sure that your website not only loads fast but also guarantees the highest possible level of security for its users. As a matter of fact, the website loading time and the adequate security are important also for any other website, which is why the netartSSL Premium certificate is currently the most popular certificate offered by netart.com. If you are using an RSA certificate or have no website protection at all, go to https://www.netart.com/gb/ssl-certificate/ and order the netartSSL Premium certificate, the one recommended to all website owners.

Cloud Hosting, Hosting

WordPress: how to manage user permissions?

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If your blog has more than one content writer or you want different members of your team to edit the site, you can decide their roles in running the site. This way you are able to assign them the permissions that are most appropriate to their responsibilities. Find out how to do this! Roles in WordPress A role in WordPress signifies which actions about a site a user can perform. Permissions range from the lowest, such as leaving a comment under a post, to the most advanced, such as modifying themes, plugins or granting permissions to additional users. WordPress allows you to specify the following roles (listing from the highest level of control over the site):  If you create a site in WordPress, by default your role is just Administrator. This means that you have full control over the site. You can perform all actions in it, including:  An editor is a high-powered role that allows the editor to administer the site independently. However, an editor cannot make fundamental changes, which are within the highest powers of an administrator. Among other things, the editor’s privileges allow you to:  The task of the Editor is to exercise full control over the content created by users of lower ranks. The Editor also decides on the final shape of the materials and the time of their publication.  Authors’ rights allow them to control the content they create. Thus, they can, first of all:  The fact that authors are also authorized to publish articles means that they do not have to go through the hands of an editor. This gives them a fair amount of autonomy, but also limits to some extent the site owners’ control over the quality of entries and the timing of their publication.  A contributor has lower powers than an author. The difference is that he or she cannot publish the posts he or she has created, which is the authority of an editor. So if you want to have full control over what content appears on the blog, assigning a user to this role will be a good choice. You will then retain the ability to decide, for example, the publication schedule and to check the posts you have created before posting them on the site.  A subscriber has the lowest level of privileges to the site. He can only view other users’ posts, add comments and change his profile data. This role is most often used to allow visitors to receive newsletters. It also provides a chance to hide some content from unregistered users. Assigning roles in WordPress Assigning a role to a user is done when the user’s account is created. To do this, in the administration panel menu, select Users, and then Add New: A screen will then appear that allows you to create a new user account, as well as select any permissions for it: As an Administrator, you can edit assigned permissions through the All Users tab. By selecting a specific user, you will gain access to edit information about that user, and you will also have the ability to change their role. Role management plugins For some administrators, WordPress’ functionality when it comes to managing user permissions may not be enough. In this case, the solution is plugins that give access to more options. It is worth trying here especially:  Members is an advanced and popular plugin for managing roles in WordPress. It allows you not only to define users with standard permissions, but also to create new types of roles. This will decide any of their permissions. This is a very powerful plugin, which will give you the ability to create and manage custom user roles. You can also decide what elements of the admin panel each person can see. If you want, you will also create temporary user accounts, and by securing the login process, you will decide which elements of the site content they can see.  The advantage of this plug-in is not only its functionality, but also the easiest to use of the solutions mentioned. Among other things, it allows you to create roles with arbitrary names and permissions, as well as assign multiple roles to users.  Additional plug-ins give Administrators ample opportunities to manage user permissions on a site created in WordPress. At the same time, for most managers, the CMS’s basic functionality in this regard is completely sufficient. The use of custom roles, however, may make sense for sites with multiple contributors. Hosting customized for WordPress The WordPress CMS is appreciated by millions of webmasters around the world. To enjoy its full capabilities, it is worth running it in an optimized environment. CloudHosting WordPress from netart.com ensures a high level of security and high speed of websites based on this most popular content management system. It has integrated packages of modules specially selected for blogs, websites, online stores and galleries. Each CloudHosting WordPress user gets access to the resources of 4 vCPUs (20 GHz) and 8 GB of RAM. Combined with LXC containerization, this makes sites run faster and more stable. The high speed of operation is also made possible by the use of powerful Intel Optane drives and Intel Xeon server processors, as well as the implementation of automatically configured Redis storage.

Cloud Hosting, Hosting

CloudHosting Pay-Per-Use – a premium hosting service perfectly tailored to your needs

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CloudHosting Pay-Per-Use combines quality, best performance and the highest availability of a premium hosting service with a flexible billing model that requires you to pay only for the resources that you actually use. You pay nothing for unused storage space, transfer or server capabilities that you do not need. If you value comfort of operations, CloudHosting Pay‑Per‑Use will meet all your expectations in terms of both performance and ease of use. Check out the hosting service that has no storage limits and offers you the capacity of 16 vCPUs (50 GHz)! Businesses like no limits When you are in a restaurant, there is nothing strange in ordering the dish that you currently would like to have. Or, when you want to read a book, it is not surprising that you pick the one that is interesting for you. Now why are you still enforced to use the hosting service that does not ideally suit your needs? It is high time to do away with the situation where other people decide how fast your business can expand and how many resources can be used by your website! Is your website too big for what the hosting service provider offers and for hosting service capabilities? CloudHosting Pay-Per-Use makes it a thing of the past. No more worries that while your business is growing someone will suggest that you should pay for additional IT support that is required to move your website and mailbox to a VPS. In fact, we are happy that your website is becoming bigger and gaining popularity while each day you are sending more emails than the day before. netart.com offers you unlimited hosting capabilities and it is you who decide on the extent to which you use them. CloudHosting Pay-Per-Use gives you very large processing power while you are paying for what you actually use. The latest technologies CloudHosting Pay‑Per‑Use is a service based on cloud computing technologies using LXC containerization. You are given an open access to hundreds of processors and terabytes of RAM. The capabilities of the CloudHosting Pay‑Per‑Use service will never drop below 16 vCPUs and 16 GB of RAM, as each website is served by a hundred servers at the same time. LXC containerization is responsible for separating each single service at the virtual environment level, which directly results in improving the website’s security, stability and reliability. Regardless of the load generated and time of day, CloudHosting Pay-Per-Use – and hence your website – always operates at maximum possible speed. Even though such big resources are available, you will not have to pay for keeping them ready. The service is billed using the comfortable Pay-Per-Use Model. This applies not only to vCPU resources but also to mailboxes, the traffic generated by your website or the storage used by your mailbox and website. CloudHosting Pay-Per-Use with CDN netart.com The web page loading time is impacted by the hosting service performance and the distance between the hosting server and the location of the visitor to your website. CloudHosting Pay-Per-Use not only operates at astonishing 50 GHz but also automatically uses the buffering of the site’s static elements on CDN netart.com nodes, of which as many as six are located in major Polish cities. The other nodes – in Western Europe and the U.S. – help protect your website against accidental DDoS attacks and position it on Google. You can manage this state-of-the-art and user-friendly service via the CloudHosting Panel tool that is well-known and valued by netart.com’s Customers. This tool enables you to do all administrative tasks, including checking statistics and current resource usage, quickly and comfortably. No limits apply With CloudHosting Pay-Per-Use, you get unlimited storage space. You can use it for your website, databases or mailbox. The unlimited number of emails that you can send is an additional advantage of this service, which you will find especially useful with e-commerce websites and hosting services for businesses. A dedicated IP address assigned as soon as the service is activated improves reputation of your emails, increasing their delivery rate to receiving servers. Please note that no limit applies to the number of emails sent per day. You also do not have to worry about how much storage space your mailbox takes up – the size of your email is unlimited. You will never again be unable to receive a message that was sent to your email address. 2FA for email is available with the CloudHosting Pay-Per-Use service and operates regardless of how you access your mailbox: via the Cloud Mail web interface or a program running on a computer, smartphone or tablet (IMAP4/POP3). 2FA for email enforces an additional authorization when you are logging into your email account and guarantees that your business and private emails are secure. The service designed for businesses We are providing you with an opportunity to ensure that your business and your customers use a premium quality service combined with flexible resource options and the minimum guaranteed uptime of 99.9%. You will never again pay for any unused elements of the hosting service or for any unnecessary service capabilities. The flexible pay-per-use model, being a part of the comfortable CloudHosting Pay‑Per‑Use service, brings you and your business completely new opportunities. Now you can focus only on growing your business, letting us ensure that your website is always fast and operational and you never have too little space to store important graphics, photos, projects, or emails.

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